Thermal Villa Berekfüdő | General terms and conditions

GENERAL TERMS AND CONDITIONS

I. Service Provider details:

Company name: Thermal Villa Berekfürdő
Registered office: 5309 Berekfürdő, Bagoly utca 1/c
Tax number: 92109654-1-42
Accommodation operated: Thermal Villa Berekfürdő
Address: 5309 Berekfürdő, Bagoly utca 1/c
Phone: 06 70 282 2042
NTAK number: MA26128051

II. General provisions

These “General Terms and Conditions” (hereinafter: GTC) govern the use of Thermal Villa Berekfürdő (hereinafter: Villa), operated by the Service Provider, and the services provided by it.
Individual terms and conditions do not form part of these GTC; however, they do not exclude the conclusion of separate, special agreements with travel agents, organizers or other parties, subject to different terms appropriate to the particular transaction.
The Service Provider reserves the right, in certain force majeure situations – e.g. an epidemic – to supplement these GTC with other generally applicable instructions published publicly on the Villa’s website and accessible to everyone, regulating the use of the Villa and its services.

III. Contracting parties

The services provided by the Service Provider are used by the Guest – including Groups from bookings of 10 persons or more. If the Guest places the order for the services directly with the Service Provider, the Guest shall become the Contracting Party. The Service Provider and the Guest together, provided the relevant conditions are met, shall become the contractual parties (hereinafter: Parties).
If the order for the services is placed with the Service Provider by a third party (hereinafter: Intermediary) on behalf of the Guest, the terms of cooperation shall be governed by the contract concluded between the Service Provider and the Intermediary. In such cases, the Service Provider is not obliged to verify whether the third party lawfully represents the Guest.

IV. Method and conditions of using the service

In response to the Guest’s oral or written request for quotation, the Service Provider shall in all cases send a written offer. If no specific order is received within 48 hours from sending the offer or by the validity deadline indicated in the offer, the Service Provider shall no longer be bound by the offer.
The Contract is concluded exclusively upon the Service Provider’s written confirmation of the Guest’s booking submitted in writing, and shall therefore qualify as a contract concluded in writing (hereinafter: Contract). Any amendment and/or supplement to the Contract requires a written agreement signed by the Parties. An oral booking, agreement, amendment, or the Service Provider’s oral confirmation thereof shall not have contractual effect.
The Contract for the use of accommodation services is concluded for a fixed period.
If the Guest permanently vacates the room before the expiry of the agreed period, the Service Provider shall be entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell a room vacated before the expiry date.
An extension of the accommodation service initiated by the Guest requires the Service Provider’s prior consent. In such cases, the Service Provider may require payment for services already provided.
A condition for using the accommodation service is that Guests verify their identity, in accordance with legal requirements, before occupying the room by presenting the relevant identification documents. No person may stay at the hotel without registration.

V. Start and end of accommodation /check-in; check-out/

The Guest is entitled to occupy the room(s) from 14:00 on the agreed day.
If the Guest does not arrive by 20:00 on the agreed day, the Service Provider is entitled to withdraw from the Contract, unless a later arrival time has been stipulated in the Contract.
The Guest must vacate the room by 11:00 on the day of departure.
Subject to the Villa’s occupancy, early check-in and late check-out are available for an additional fee. If the Guest wishes to use this service, the Guest must notify the Villa reception on the day before arrival.

VI. Extension of accommodation

An extension of the Guest’s stay requires the Service Provider’s prior consent.
If the Guest does not vacate the room by 10:30 on the date indicated as the day of departure at check-in, and the Service Provider has not previously consented to an extension of the stay, the Service Provider shall be entitled to charge the room rate for one additional day and, at the same time, the Service Provider’s obligation to provide services shall cease.

VII. Prices

The Villa’s current list prices are available on the Villa’s website (www.thermalvillaberekfurdo.hu). Price lists for the Villa’s other services are available in the relevant departments (e.g. restaurant, wellness) and are also available on the Villa’s website.
The Guest may always request information on the price of services at the Villa reception before the provision of the service begins.
The Service Provider may change its advertised prices without prior notice (for example due to package prices or other discounts). If the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider may no longer change that package price.
The published prices include VAT as required by law, but do not include the tourist tax, which must be paid on site. Our prices also do not include the service charge, which is payable after all restaurant consumption, including half-board packages, à la carte meals and beverage consumption. (Its rate is 10%)
The Service Provider shall pass on to the Contracting Party any additional burdens arising from amendments to the applicable tax legislation (VAT, tourist tax), subject to prior notice.
Our prices are understood in HUF. Prices stated in euros are invoiced at a fixed exchange rate of: 1 euro = 400 HUF. The fixed exchange rate is available at the hotel reception.
A single occupancy surcharge is charged in all cases where the Guest or Guests do not stay in a single room but in a larger room type, and only one paying Guest stays in the room.

VIII. Offers, discounts

Current offers and discounts are advertised on the Villa’s website and through other individual sales channels. Advertised discounts always apply to individual room bookings.
Advertised discounts cannot be combined with any other discount.
For bookings of products subject to special conditions, group bookings or events, the Service Provider shall determine the applicable terms in an individual contract.

IX. Discounts for children

Unless otherwise specified by our Hotel in package offers or daily rates, we provide the following accommodation discounts for children when staying in the same room as their parents:

from 0 to 4 years of age: 100%,
from 4 to 12 years of age: discount on meal prices (half board),
from 12 to 18 years of age, if the room capacity allows, the full adult price shall be payable; if, due to the room capacity, a Guest of this age can only sleep on an extra bed, the adult extra-bed price shall be payable (unless otherwise specified by the Villa in the package offer).

Extra beds can only be placed in certain room types.
Requests for an extra bed must be agreed with the Service Provider in advance, at the time of booking.

X. Payment methods

The Service Provider shall be entitled to payment for the services provided to the Contracting Party no later than after the services have been used, as a general rule before the Contracting Party leaves the Hotel; however, under an individual agreement, deferred payment may also be allowed for groups or corporate bookings.
The Guest is entitled and, unless otherwise agreed, obliged to settle the consideration for the service by bank transfer or, on site, in cash, by bank card, or by a valid and undamaged OTP/MKB/K&H Széchenyi Recreation Card issued exclusively in the name of the Guest or a person staying with the Guest, no later than the time of departure from the Hotel.
In the case of payment by bank transfer – unless an individual agreement concluded with the Service Provider provides otherwise – the Guest must transfer the consideration for the ordered services to the Villa’s bank account before the specified day of arrival in such a way that the amount is credited to the Villa’s bank account by the day of arrival, or the Guest proves the transfer by an irrevocable statement issued by the Guest’s account-holding financial institution confirming that the transfer has been made.

XI. Advance payment conditions

An advance payment is required for individual bookings (up to 9 persons) for long weekends, public holidays, peak periods, when purchasing gift vouchers, and for group bookings (from 10 persons: groups of friends, weddings, events, etc.). The amount of the advance payment is 50% of the booking value for peak periods and 30% of the booking value for all other periods. If the Villa applies an amount different from these advance payment rates, this shall be indicated in the relevant package offer or price list. The deadline for advance payment is included in the confirmation specified in Section IV.2 of these GTC.
Methods of advance payment: cash, bank transfer, OTP/MKB/K&H SZÉP Card, bank card. Advance payment by cash or bank card is also possible at the Hotel. After receipt of the advance payment, an advance invoice is issued and sent by post to the Contracting Party and/or the person making the payment.
In the case of advance payment by bank transfer, the advance amount must be transferred to the following bank account number:
10402434- 24352837- 00000000

XII. Cancellation conditions

Unless otherwise stipulated in the Contract, the cancellation conditions – except in cases of force majeure – are as follows:
Bookings may be cancelled free of charge up to 5 days before arrival. In the case of cancellation within 5 days before arrival, the advance payment already paid shall not be refunded to the Guest. In the case of cancellation on the day of arrival or no-show, the Service Provider shall be entitled to the full amount of the booking, which the Guest is obliged to pay. In the case of group bookings, cancellation is subject to a penalty equal to the amount of the advance payment already paid. If the Villa deviates from these conditions, this shall be indicated in the relevant package offer or price list.

XIII. Modification conditions

Unless otherwise stipulated in the Contract, the modification conditions – except in cases of force majeure – are as follows:

In the case of modification of group accommodation bookings (from 10 persons) – modification of a previously ordered period or reduction in the number of rooms – the Group may cancel the order in writing without consequences up to the 20th day preceding the day of arrival of the booked date. If an advance payment has been made, the amount shall be refunded without interest.
Within 20 days before the day of arrival, the Group may cancel its order subject to payment of a cancellation fee. In the case of cancellation within 20 days, a penalty must be paid equal to the amount of the advance payment already paid, which is generally 30% of the total booking amount.
The catering service ordered by the Group may be cancelled without legal consequences up to 48 hours before the day of performance. In the event of any modification (reduction of the ordered quantity) or cancellation within 48 hours before performance, the Group is obliged to pay the Service Provider the full fee for the catering service ordered in advance.

XIV. Refusal to perform the Contract, termination of the obligation to provide services

1. The Service Provider is entitled to terminate the Contract with immediate effect and thus refuse to provide services if:

the Guest does not use the room or facility provided for its intended purpose;
the Guest does not vacate the room by 10:30 on the date indicated as the day of departure at check-in and the Service Provider has not previously consented to an extension of the stay;
the Guest behaves objectionably or rudely with regard to the security and order of the accommodation or towards its employees, is under the influence of alcohol or drugs, or displays threatening, offensive or otherwise unacceptable behavior;
the Guest suffers from an infectious disease;
the Contracting Party fails to fulfil the advance payment obligation specified in the Contract by the specified deadline.

2. If the Contract between the Parties cannot be performed due to “force majeure”, the Contract shall terminate.

XV. Accommodation guarantee

If the Service Provider is unable, through its own fault (e.g. overbooking, temporary operational problems, etc.), to provide the services specified in the Contract, the Service Provider must arrange accommodation for the Guest without delay.
The Service Provider must provide/offer the services specified in the Contract, at the price confirmed therein and for the period stipulated therein – or until the impediment ceases – at another accommodation establishment of the same or a higher category. All additional costs of providing substitute accommodation shall be borne by the Service Provider.
If the Service Provider fully complies with these obligations, or if the Guest accepts the substitute accommodation offered, the Contracting Party may not subsequently claim compensation.
If the Guest does not accept the substitute accommodation offered for a reasonable reason, in the case of an impediment on the part of the Service Provider arising before the day of arrival, the advance payment shall be refunded; in the case of an impediment arising after arrival, the Parties shall settle accounts with each other in respect of the services actually provided, and the Guest may enforce any claim for damages against the Service Provider in accordance with the provisions of Act V of 2013 on the Civil Code (hereinafter: Civil Code).

XVI. Rights of the Guest

By concluding the Contract, the Guest acquires the right to the customary use of the premises rented by the Guest, as well as to the customary use of the facilities of the accommodation establishment made available to Guests in the usual manner and without special conditions, and to customary service during the posted opening hours.
The Guest may lodge a complaint in connection with the performance of the services provided by the Service Provider during the Guest’s stay at the Hotel. The Service Provider undertakes to handle complaints demonstrably submitted to it in writing during this period (or recorded by it in minutes in the case of an oral complaint). The Service Provider handles any complaints individually. The Guest may submit a written complaint at the following address and contact details:
Thermal Villa Berekfürdő

Address: 5309 Berekfürdő, Bagoly utca 1/c
Mailing address: 5309 Berekfürdő, Bagoly utca 1/c
Tel.: 06 70 282 2042
E-mail: tasnadib20@gmail.com
The Service Provider shall investigate written complaints in accordance with Act CLV of 1997 on Consumer Protection.

XVII. Obligations of the Guest

The Guest is obliged to pay the fee for the services provided by the Service Provider by the deadline specified in the confirmation referred to in Section IV.2 of these GTC, or upon expiry of the Contract.
If Guests bring food or beverages into the Hotel and consume them in public areas, the Service Provider is entitled to charge reasonable compensation for this (the so-called “corkage fee” in the case of beverages). Guests are prohibited from taking food/beverages out of the Villa’s catering units.
Before putting into operation any electrical appliances brought into the accommodation by Guests that are not part of normal travel requirements, the Service Provider’s consent must be obtained.
Guests’ vehicles may be parked free of charge in the Villa’s car park. The Service Provider excludes liability for any damage to vehicles parked in the car park or to objects stored in them (including, for example but not limited to: break-in to the vehicle and theft of any object in the vehicle, theft of the vehicle, or damage caused by natural phenomena).
Traffic in the car park must comply with the Hungarian Highway Code (KRESZ). The maximum permitted speed for vehicles is 10 km/h. Please dispose of waste in the waste bins located within the complex and in the rooms. Furniture may not be removed from the room or building or relocated.
The Service Provider assumes no liability for valuables left in the rooms; a safe is provided in the room for their safekeeping and storage.
The Guest may use the equipment and facilities located on the Villa’s premises solely at the Guest’s own risk and must comply with the posted instructions for use/operation.
Pursuant to the implementation of Act XLII of 1999 on the protection of non-smokers and certain rules concerning the consumption and distribution of tobacco products, smoking is prohibited in the enclosed areas of the Villa (including guest rooms) and in communal areas. The Service Provider has placed the legally required notices calling attention to this obligation in the areas prescribed by law. The Villa’s employees are entitled to warn Guests and any other person staying on the Villa’s premises to comply with this legislation and to cease unlawful conduct. Guests and any other person staying on the Villa’s premises are obliged to comply with this legislation and with any such instruction. If the Service Provider is fined by the competent authority under the cited legislation due to unlawful conduct by any Guest or other person staying on the Villa’s premises, the Service Provider reserves the right to pass the amount of the fine on to the person engaging in the unlawful conduct and to demand payment from that person.
It is prohibited to store flammable or explosive materials in the Villa’s rooms. In the event of fire, the Villa reception must be notified immediately. In the event of fire or any other alarm, Guests are obliged to leave the rooms and the Villa’s common areas as quickly as possible in accordance with the instructions displayed there.
Fireworks brought by the Guest and other activities requiring authorization require the Villa’s prior written consent and the procurement of the necessary official permits by the Guests.
The Guest is obliged to ensure that any child under the age of 14 under the Guest’s responsibility stays at the Hotel only under adult supervision.
Guests jointly using rooms or the Villa’s common-use equipment and furnishings shall be jointly and severally liable for damage resulting from improper use.
The Guest is responsible for all damage and loss suffered by the Service Provider due to the fault of the Guest, the Guest’s companion, or any other person under the Guest’s responsibility. Damage caused negligently or intentionally by the Guest, the Guest’s companion, or any other person under the Guest’s responsibility shall be reimbursed to the Service Provider by the person causing the damage.
The Guest is obliged to use the Villa building and its immediate surroundings for their intended purpose and without unnecessarily disturbing other Guests.
In the Hotel’s internal areas and on the terraces – in order to ensure the peace and quiet of Guests – it is prohibited after 22:00 to make excessive noise, watch television or listen to music at a disturbing volume inside the rooms, or play loud music in the lobby.
The Guest must immediately report any damage suffered by the Guest at the Villa reception and provide the Villa with all necessary information required to clarify the circumstances of the incident and, where necessary, to draw up a police report/initiate police proceedings.
It is prohibited to remove furnishings or textiles from the Hotel.
The Guest expressly acknowledges that the Service Provider operates a closed-circuit camera system in the Villa’s common-use areas (except changing rooms and restrooms, but including the car park and the external areas directly belonging to the Hotel) for property protection purposes, and the recordings are deleted in accordance with the applicable legal requirements.
The Guest is obliged to keep the room locked at all times, to make sure when leaving the room that it has been locked and that the door is properly closed so that it does not open even under minor force.

XVIII. Bringing pets

The Service Provider reserves the right to determine individually, following notification by the Guest, which pets may be brought into the Hotel, subject to an additional fee.
Guide dogs may be brought into the Hotel by Guests free of charge.
Pets may be brought into rooms designated by the Service Provider and kept in the Villa room under the Guest’s supervision. Pets may use the common areas only to access the rooms; however, other areas (restaurant, wellness, etc.) may not be visited with pets.
The Guest is fully responsible for any damage caused by a pet brought into the Hotel by the Guest.

XIX. Rights of the Service Provider

If the Guest fails to fulfil the obligation to pay for chargeable services used or ordered under the Contract but not used, the Service Provider shall, as security for its claims, have a lien under the Civil Code over the Guest’s personal property brought into the Hotel. The rules applicable to a lessor’s lien shall apply accordingly to this lien. As long as the lien exists, the Service Provider may prevent the removal of property subject to the lien. If the object used as collateral is a motor vehicle owned by the Guest, retention of the vehicle as collateral shall apply exclusively to the collateral itself and shall in no way restrict the personal freedom of movement of the Guest or persons travelling with the Guest. The above persons may leave the Hotel without any other restriction.

XX. Obligations of the Service Provider

The Service Provider is obliged to provide the accommodation and other services ordered under the Contract to the Guest in accordance with the applicable regulations and service standards.
The Service Provider is obliged to investigate the Guest’s written complaint, take the necessary steps to address the problem, record those steps in writing, and inform the Guest thereof.
The Villa staff is responsible for ensuring and enforcing the prohibition, in the Hotel’s internal areas and on the terraces, after 22:00, on excessive noise, watching television or listening to music at a disturbing volume inside the rooms, and playing loud music in the lobby, in order to ensure the peace and quiet of Guests.

XXI. Illness or death of the Guest

If the Guest becomes ill during the period of using the accommodation service and is unable to act in the Guest’s own interest, the Service Provider shall offer medical assistance, with the costs of any medical assistance offered and accepted being borne by the Guest. If the doctor diagnoses an infectious disease, the Service Provider is entitled to refuse further service. Any additional costs resulting from the Guest’s premature departure from the Villa shall be borne by the Guest.
In the event of the Guest’s illness/death, the Service Provider shall be entitled to reimbursement of costs from the affected Guest’s relative, heir or the person paying the bill, with respect to any medical and procedural costs, the consideration for services used before death, and any damage to equipment or furnishings arising in connection with the illness/death.
The Service Provider shall treat the death of the Guest as departure before the expiry of the contractual period and, in such a case, is unable to refund the fee attributable to the remaining part of the contractual period to the lawful heir or heirs.

XXII. Liability of the Service Provider for damages

The Service Provider shall be liable for damage suffered by the Guest as a result of the loss, damage or destruction of the Guest’s belongings if the Guest placed them in a location designated by the Service Provider or generally intended for this purpose, or handed them over to an employee of the Service Provider whom the Guest could reasonably consider authorized to receive them.
The Service Provider’s liability does not extend to damage caused by an unavoidable reason outside the sphere of responsibility of the Service Provider’s employees and Guests, or caused by the Guest personally.
The Service Provider may designate areas within the Villa that Guests are not permitted to enter. The Service Provider assumes no liability for any damage or injury suffered by a Guest in such areas.
The Service Provider shall be liable for valuables, securities and cash only if it expressly accepted the item for safekeeping, expressly refused to accept it for safekeeping, or if the damage occurred for a reason for which it is liable under the general rules. In such cases, the burden of proof lies with the Guest. The Service Provider is furthermore not liable for damage resulting from improper use.
The Service Provider shall not be liable for damages even if the use of the Villa’s wellness department or facilities is restricted or prohibited during maintenance ordered due to exceptional circumstances or in order to comply with health regulations.
Use of the Villa’s wellness department is at the Guest’s own risk. There is an increased risk of slipping in areas close to water, and the Villa assumes no liability for accidents resulting therefrom.

XXIII. Confidentiality

In performing its obligations under the Contract, the Service Provider is obliged to act in accordance with the provisions of Act CXII of 2011 on Informational Self-Determination and Freedom of Information (hereinafter: Data Protection Act).

XXIV. Data protection

In the course of its activities, the Service Provider attaches particular importance to the protection of personal data. Personal data made available to it is in all cases processed in compliance with the applicable laws; the Service Provider ensures its security, takes the necessary technical and organizational measures, and establishes the procedural rules required to comply with the relevant legislation.
In the course of its activities, the Service Provider uses users’ data, within the meaning of the Data Protection Act, exclusively for contract conclusion, invoicing and its own advertising purposes.

XXV. Force majeure

Any cause or circumstance not attributable to either Contracting Party, arising after the conclusion of the Contract or arising before its conclusion but unforeseeable and unavoidable by human effort (for example: war, fire, flood, adverse weather, power shortage, strike, epidemic, occurrence of authority/government restrictions), which is beyond the control of the Party (force majeure) and directly prevents that Party from fulfilling its contractual obligation, shall release either Party from the performance of its obligations under the Contract for as long as such cause or circumstance exists.
The Parties agree to make every effort to minimize the possibility of such causes and circumstances occurring and to remedy any resulting damage or delay as soon as possible.
If a service is not provided due to a force majeure situation, the Parties shall either agree on a new date within 6 months from the original booking for use of the service, or – if either Party notifies the other Party in writing that it is unable to use the service at another time – the Contract shall terminate with immediate effect as a result of such unilateral declaration by either Party.
If performance of the services specified in the Contract has become impossible due to force majeure, neither Contracting Party shall be liable for damages. The Parties are obliged to settle accounts with each other in respect of services performed up to that point, and the Parties shall be released from the obligation to perform services that cannot be provided due to force majeure.

XXVI. Place of performance of the Contract, law applicable to the legal relationship of the Parties, competent court

The place of performance of the Contract is the place where the Villa is located.
The legal relationship between the Parties is governed by Hungarian law.
Matters not regulated by these GTC shall be governed by the relevant Hungarian laws, in particular the provisions of the Civil Code.
In the event of a legal dispute, the Parties stipulate – depending on the value limit – the exclusive jurisdiction of the Siklós District Court or the Pécs Regional Court.

XXVII. Entry into force of the GTC

By concluding the Contract, the Guest accepts that the Guest has read and understood the terms and rules contained in the GTC, agrees with them, and accepts their application to the Contract.
By concluding the Contract, the Guest acknowledges that the GTC may be amended. The current version of the GTC in force at any given time is available on the Villa’s website (www.thermalvillaberekfurdo.hu) and at reception.
The Parties unanimously declare that if there is any discrepancy between the specific terms of the Contract and the GTC, the provisions of the Contract shall prevail.

These GTC shall remain valid until withdrawn.
Dated: Berekfürdő, August 1, 2026.
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